If you happen to run into a bug or issue using our service. Use the sections below as a guide for where to turn.

Kiln Software Bug?

Please open an issue directly on GitHub

Kiln Setup?

While the SmartKiln is purely software-based while in the beta, and you handle the hardware, we can't provide any support in this area.

SmartKiln App Bug?

Please go through the appropriate channels, whether Apple or Google, to report bugs in the beta apps. This is much easier for us and provides us with greater detail.

Having Account Troubles?

Please contact us with a detailed description of the issue you're facing.

Doesn't Fit a Category?

If your problem does not fit directly into any of the issues above, please direct a message to us and contact us.